· Products with a production and expiry date and single-use products once their packaging has been opened (no returns or exchanges) are excluded from this policy in order to ensure the safety of our customers.

· Other products can be exchanged within 24 hours of receiving the order.

· Return requests for exchange will be approved if the original order has a manufacturing defect or does not match the description, and the merchant will bear the cost of delivery for the replacement only.

·       The customer has the right to return the product within 3 days of receipt, provided that the product is intact and has not been altered in any way, if the customer does not want the product for reasons specific to the customer. The customer shall bear the full shipping costs, and the remaining cost of the product shall be refunded to the customer within 14 working days.

·       Flavours requested by the customer and delivered cannot be returned or exchanged.

·       Returns or exchanges are possible if the product is different or incorrect from what was ordered by the customer, in its original condition upon delivery, wrapped in its original packaging, and has not been used or opened within a maximum period of three (3) days, except for flavours.

·       Return requests must be made within 24 hours of receipt, and no requests will be considered after this period.

·       Upon return or exchange, the customer shall be responsible for the representative's fees or shipping company fees.

·       Upon receipt of the order from the representative, the customer must verify the order and sign for receipt.

·       If the product is defective or does not meet the specifications specified at the time of purchase, the customer has the right to exchange or return the product within 3 days. In this case, the customer must send proof of shipping costs, including the shipment number, shipping details, and cost. The customer is then entitled to a full refund.

Products included in discounts and offers cannot be exchanged or returned, except in the case of a defect in the product.

You cannot cancel your order once it has entered the shipping stage, and the cancellation option will be disabled in cases where products cannot be returned. 

·       There are a number of specific cases in which the product cannot be returned:

-       When the return request is submitted after the specified time, which is 3 days from the date of receipt of the products.

-        When the product has been used, damaged, is not in the same condition as when you received it, or when the product's security sticker has been removed.

-      Consumer products that have been used or installed.

-      Products that have been tampered with or had their serial numbers removed.

-      Products without price tags, labels, original packaging, or any of their accessories.

-      In the event of loss of the invoice.